6391 Elgin St. Celina, Delaware 10299
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B.O.S.S. LLC**

Last Updated: 2025

Thank you for choosing B.O.S.S. LLC. We strive to provide high–quality media consultancy services, hardware support, and digital optimization tools. This Refund Policy explains when refunds may be offered and the conditions that apply.

By purchasing our services or products, you agree to the terms outlined below.

1. General Policy

All sales made through B.O.S.S. LLC are considered final unless stated otherwise in this policy.
Because our services include digital consultancy, configuration work, technical support, account setup, and device optimization, refunds are generally not permitted once work has been completed or activated.

2. Refund Eligibility

Refunds may be considered only in the following situations:

2.1 Duplicate or Accidental Payments

If you were charged twice for the same service, we will refund the duplicate charge.

2.2 Hardware Device Arrives Defective (If Applicable)

If you purchased physical hardware and it arrives damaged or non-functional, you must report it within 7 days of delivery.
To qualify:

  • The item must be unused
  • Returned in original packaging
  • Verified by our support team

Replacement or refund will be issued after inspection.

2.3 No Service Rendered

If you made a payment but no work has been started, you may request a refund.

3. Non-Refundable Items & Services

The following items are NOT eligible for refunds under any circumstances:

❌ Digital Consultancy & Configuration Work

Once any support, installation, setup, optimization, or device configuration has been performed, fees are non-refundable.

❌ Subscription or Membership Fees

All subscription services—monthly or yearly—are non-refundable after activation.

❌ Customer Misuse or Unauthorized Modifications

Refunds are not provided for issues caused by:

  • User error
  • Illegal content usage
  • Device alteration
  • Third-party app problems
  • Internet connectivity issues

❌ Third-Party App or Streaming Service Issues

We do not control:

  • App updates
  • Channel availability
  • Content removal
  • Server outages

Therefore, such issues are not grounds for refunds.

❌ Completed Technical Support Sessions

If our support team has delivered assistance (chat, remote support, or configuration), the service is considered rendered and non-refundable.

4. Service Interruption Policy

B.O.S.S. LLC does not guarantee uninterrupted access to third-party platforms.
Temporary interruptions due to:

  • Network issues
  • Device updates
  • Third-party service outages
  • User connectivity problems

are not eligible for refunds.

5. Chargebacks & Fraudulent Claims

Initiating an unwarranted chargeback after receiving services is considered fraudulent behavior.

B.O.S.S. LLC reserves the right to:

  • Terminate all services
  • Deny future support
  • Submit evidence to the payment processor
  • Pursue legal remedies if necessary

We work with every client professionally; please contact us before initiating any payment dispute.

6. How to Request a Refund

If you believe you qualify for a refund under this policy, contact us directly:

👉 https://media.boss1.tech/WhatsApp

Include the following:

  • Full name
  • Order number
  • Date of purchase
  • Reason for the refund request
  • Supporting evidence (if applicable)

Our team will review your request within 3–5 business days.

7. Changes to This Refund Policy

B.O.S.S. LLC may update this Refund Policy at any time.
Changes will be reflected by the updated “Last Updated” date.
Continued use of our services constitutes acceptance of any modifications.